Small Business Employment Continues Its Slow Recovery

The January 2014 Intuit Small Business Employment Index showed an increase in employment, although the pace of growth slowed slightly.

Conversely, with the exception of the construction sector and the “other services” sector, all industries tracked by the December Intuit Small Business Revenue Index showed declines in revenue. See more on this in this month’s report.

Here are some additional highlights from last month’s data:

January 2014 Employment Index

  • Small business employment increased 0.04 percent, the equivalent of 10,000 jobs.
  • Average monthly compensation declined 0.02 percent, or approximately $0.50, from December.
  • Average monthly hours worked by hourly employees declined 0.2 percent, or approximately 12 minutes, from December.

“Businesses with 1 to 19 employees now employ 20.3 million people,” says Susan Woodward, the economist who works with Intuit to create the indexes. “That number is still below the 21.2 million they employed in March 2007, but it is a welcome change from the employment stall from May through October.”

Small business employment increased in 24 of the 38 states tracked by Intuit’s Small Business Employment Index. Ten states showed employment declines, while four remained flat. Kentucky saw the largest employment increase in January, at 0.3 percent. The largest decline was in Pennsylvania, at 0.13 percent.

This iteration of the employment index is based on anonymized data from approximately 200,000 small businesses, a subset of total Intuit Online Payroll and QuickBooks Online Payroll users. It covers the period from Dec. 24 to Jan. 23.

December 2013 Revenue Index

  • On a per-business basis, small-business revenues saw an overall decline of 0.5 percent in December.
  • Of the industries tracked by the revenue index, the construction sector and “other services” sector were the only ones to see revenues increase, at 0.3 percent and 0.13 percent, respectively.
  • The real estate services industry showed the largest decline, at 1 percent. The retail industry followed suit, dropping by 0.8 percent.

This latest revenue index is based on anonymized data from approximately 150,000 small businesses, a subset of total QuickBooks Online users, covering the period from Dec. 1 to Dec. 31.

Revised_January Index_Employment_Chart

About Tammy Lam

Tammy Lam is on Intuit's small business communications team. She lives in San Francisco and loves using mobile apps to explore the city's endless array of local restaurants and nightlife. Follow her on Twitter at @Tam_Lam and share your favorite spots!
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14 comments
ShreyaChoudhary
ShreyaChoudhary

Instead of paying for this 'non-service', my CPA is knowledgeable about QB, so I have her assist. QB customer 'service' is sorely lacking. I am having an issue with your Customer Service. I was connected with someone in the Phillipines and I could not understand her and I asked to be connected with someone in the US and was told that it was not possible.

http://www.govtportal.in

Vince Ornato
Vince Ornato

Intuit, you reach out in posts? How about your company actually return emails and phone calls?

Terry Culver
Terry Culver

John this company is just that big. They handle/hold your funds slow walk you on every aspect of ANY transaction. Its all about them making the money they remind me of MICROSOFT. Somebody has to pay for the rebuilding of Detroit

Daniel Parris
Daniel Parris

Since I can't reach anyone on the phone lets try this I did a payroll upf

Intuit QuickBooks
Intuit QuickBooks

Hey Bob, Just reached out to you on your other post - Thanks ^Mark

Rachel Carey
Rachel Carey

You're still going to get stuck with off-shore agents. They do not listen to the customer, they speak like robots reading from scripts. Instead of paying for this 'non-service', my CPA is knowledgeable about QB, so I have her assist. QB customer 'service' is sorely lacking.

Intuit QuickBooks
Intuit QuickBooks

Hi John, can you send me your account information along with any order information you have? This will allow me to track down your order see why you have not received it. QBCares@Intuit.com with Attn: Mark . Thanks ^Mark

John Bradley Copeland
John Bradley Copeland

Intuit - We are a new credit card processing account. On Jan. 31st we were approved and ordered the card reader. Today we received an email saying our order has been delayed! How can this be? What are we to do while we wait for the card reader when our customers wish to pay by credit card???? I am on the phone and was told that I could expect a 25 minute wait to speak to a person who most likely will not be able to answer my question about why or how did you ran out of card readers?! Really, 25 minutes! This is insane. Are there not enough workers in other countries to answer your phone here in America?! Call me if you can help. 800.849.9520. John Copeland.

Bob Conover
Bob Conover

I have assumed management of the funds of a small non-profit, and was opting to migrate from a Quicken product to QB Online... although the account set-up was problematic, it has finally succeeded. Now I am trying to import a year's worth of banking information for multiple accounts only to find out that your different Intuit products cannot play well together. (TDBank offers QIF and CSV exports) Your online solution was to use a " 30-day free copy" of QB Desktop (demo) to do the conversion, yet when I go online in search of said product, all it ever offers me is the QB Online product I am already up to my elbows in... So far this has been a less than impressive migration. SUGGESTIONS?

Bob Kehoe
Bob Kehoe

The Story of How Intuit Merchant Services is hurting my business.On Monday Feb 3rd we received a notice that over $30,000 in funds were being withheld by Intuit. Intuit requested some information and we sent it that day. We received confirmation that Intuit received the information. Knowing how slowly Intuit moves my accounts receivables person waited until Wednesday Feb 5th to call back.On Wednesday the 5th she spoke with Anastasia at Intuit Support. At first Anastasia’s answer was “Intuit is not holding your funds” We knew this was not true so we pressed the issue and showed her Intuit was holding the funds and she reluctantly agreed to dig a little deeper, the next answer from Anastasia was “There was an error and the money should not have been withheld and they would release the funds in 24-48 hours but most likely 24 hours. Case closed? I wish!On Thursday the 6th my accounts receivable person called Intuit Merchant Services Support again and spoke with James, his first answer was deja va, “Intuit is not holding your funds” We again pressed the issue and again the high performing support team reluctantly jumped into action. James came back after placing us on a brief hold (It wasn’t brief at all) and said, “There was an error and the money should not have been withheld and they would release the funds in 24-48 hours but most likely 24 hours. It was then I realized a disturbing pattern was developing. The only difference this time was he added this reassuring statement “we have no idea why the funds weren’t released” That’s fantastic, I was literally stunned by that one. If this person who works at the company doesn’t know where my money is who does? (As of 2/8 it is still a mystery)On Friday the 7th we called and spoke with Anne. At first the answer was “Intuit is not holding your funds” When we pressed the issue and showed her Intuit was holding the funds she dug a little deeper the next answer from Anne was “There was an error and the money should not have been withheld and they would release the funds in 24-48 hours but most likely 24 hours. This time I had my accounts receivable manager get me on the phone after the 40 or so minute wait on hold. I pressed Anne and she tried to escalate but after another ½ hour or so on hold she came back on and said she couldn’t get anyone.I had to get off the call for another meeting and my accounts receivable person stayed on until finally speaking with Martin. After another round of “we’re not holding your money” followed by “oh, I see what you’re saying, the funds should be released.” Martin assured us again that the funds would be released and that he would call me back before he left his office. Would anyone reading this like to place a bet on whether or not Martin called me or released the funds? Yeah me either it’s pretty obvious he didn’t call or do what he said. As of this morning my funds are still being withheld according the Intuit Merchant center site.I’m really not sure how this is going to get solved especially if I continue to get on the hamster wheel I’m on with Intuit Merchant Services Support. My question is at what point does this become theft? Wouldn’t it be theft if someone took $30,000 from me without permission? We run around $100,000 per month through our Intuit Merchant Services account and have had 1 chargeback this year. We’ve provided the documentation and expect the charge to be validated (It was for $450) We pay Intuit Merchant Services almost $4,000 per month in service fees to clear and process these transactions.I can’t be the only business owner who has had this problem with Intuit. Why they would treat a customer like this is beyond me. There are no perfect companies, companies are made up of people and people make mistakes and software breaks. Companies should not be judged by how perfect they are but by how they handle a situation when something goes wrong. In that regard Intuit Merchant Solutions is a terrible company.If anyone who reads this can help I’d appreciate any assistance.

Diane Wisler Vincent
Diane Wisler Vincent

According to your customer service rep I would not be able to use the software at all. Perhaps she was saying something else in her broken English which is why I wanted to speak with someone I could understand. Is there a phone number where I can be connected with a US rep?

Intuit QuickBooks
Intuit QuickBooks

Hi Diane, There's two options for the desktop software. One is just the software itself. The second one is a Plus subscription, which gives you an annual fee that grants you access to support, backups, and updates. If you bought the subscription, then that would be true. However you're able to switch off the subscription if you want to continue using the version you're on. ^Mark

Diane Wisler Vincent
Diane Wisler Vincent

I am having an issue with your Customer Service. I was connected with someone in the Phillipines and I could not understand her and I asked to be connected with someone in the US and was told that it was not possible. I asked several times and was told that she could connect me with another Customer Service Rep but couldn't guarantee it would be in the US. Waited for over 15 minutes and didn't get anyone on the line. I have the software but was told that I have to pay every year or I will not be able to use the software. True or untrue?