How to Hire and Manage Small Business Employees

Hands placing last piece of a Puzzle

In the Trenches: The Good and Bad Sides of CRM Integration

I’ve written about my struggle to find the right customer relationship management software for Cranky Concierge before. Every time I’ve looked at our options, I’ve found features I like and …

lean in

Should You Start a Lean In Circle or Women’s Business Group?

Whether or not you agree with all of Facebook COO Sheryl Sandberg’s professional advice for women, there’s something to be said for building a network of peers, such as the …

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4 Ways to Strengthen Your Service Identity

Whether selling a product or a service, every small business interacts with the customer at some stage in the transaction — often more than once. These points of contact present …

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training manual

In the Trenches: Updating Our Training Materials

We’ve hired a new concierge to help monitor flights here at Cranky Concierge! Training began last week. That’s when I realized our training materials needed some serious updating. In the …

the band

Should You Rebuild Your Old Team for a New Venture?

So you recently sold your successful business and want to start anew. For your next venture, you have the urge to “put the old band back together.” But this strategy, …


The Smart Way to Communicate With Remote Workers

Forget Marissa Mayer’s now infamous ban on remote workers at Yahoo. Many companies — particularly small businesses — rely on employees who work away from the office. After all, telecommuting …

Intuit Small Business Employment Index Graphic

Despite Best Monthly Employment Growth in 2012, Revenue Continues to Decline

U.S. small businesses added 35,000 new jobs in May, equating to the best small business employment figures we have seen since January 2012, according to the Intuit Small Business Employment …


How to Say “No” Without Killing Morale

You may be the nicest boss on the planet, but you will still say “no” to your employees from time to time. If you are understaffed, you will turn down …

working for the man

How to Rid Yourself of the “Employee” Mindset

Switching from a 9-to-5 job to startup mode involves more than just a great idea and some capital. You also have to make the shift from being an employee to …

community manager

Is It Time to Hire a Community Manager?

Your sales are skyrocketing, customers are pouring in, and it’s becoming difficult to keep up with all of the growth. This is a good problem to have, of course. But …


In the Trenches: An Easy Email Migration

A couple of weeks ago, I talked about how I needed to set priorities in order to get important projects completed in a reasonable amount of time. The first one …

office romance

What to Do When Your Employees Get Romantic

Birds do it. Bees do it. And, yes, co-workers do it, too. In fact, it’s practically inevitable that, sooner or later, two of your employees will get together and start …


Quiz: Are You Ready for the Affordable Care Act?

The Affordable Care Act will soon be the law of the land. Take this short quiz to build up your health law knowledge. (Don’t peek — answers are at the …


Get More From Your Brainstorming Sessions

There’s a curious paradox at the heart of any productive brainstorming session: The goal is to let imaginations run free and generate all kinds of “out of the box” thinking. …

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In the Trenches: Working With Consultants

I’ve never had a particularly positive view of consultants. That’s probably because I’ve mostly seen big companies use them poorly. Time and time again, the result was the same: The …

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