by Brett Snyder

About Brett Snyder

Brett is the Founder and President of Cranky Concierge air travel assistance. He also writes the consumer air travel blog, The Cranky Flier.
blurred services

In the Trenches: When Service Offerings Begin to Blur

10 Comments
tax forms

In the Trenches: Managing Year-End Forms

2 Comments
mistakes

In the Trenches: Taking Responsibility

4 Comments
power outage

In the Trenches: When the Power Goes Out

3 Comments
watching the clock

In the Trenches: Business Hours Revisited

9 Comments
gift behind back

In the Trenches: Holiday Cards and Gifts

2 Comments
the dork

In the Trenches: Should We Drop the ‘Dork’?

11 Comments
holiday calendar

In the Trenches: Choosing Company Holidays

6 Comments
CRM

In the Trenches: Customer Relationship Management

4 Comments
helping hands

In the Trenches: How Extra Help Pays Off

1 Comment
Hurricane winds pound the shore

In the Trenches: Refining the Sales Pitch

1 Comment
welcome handshake

In the Trenches: Finally, a Full-Time Employee

4 Comments
Check in baby

Holiday Travel Tips for Small-Business Owners and Their Families

10 Comments
listening to feedback

In the Trenches: Getting Feedback from Partners

2 Comments
resume

In the Trenches: Making the Case for a Full-Time Employee

6 Comments
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