by Brett Snyder

About Brett Snyder

Brett is the Founder and President of Cranky Concierge air travel assistance. He also writes the consumer air travel blog, The Cranky Flier.
angry customer

In the Trenches: Choosing Our Tone With Unhappy Customers

10 Comments
investigation

In the Trenches: A Background Check Post-Mortem

7 Comments
sleeping baby

In the Trenches: Taking a Baby Break

2 Comments
analysis

In the Trenches: A Get-Together Post-Mortem

2 Comments
crisis

In the Trenches: Crisis Mode

2 Comments
company meeting

In the Trenches: Setting the Agenda

4 Comments
background check

In the Trenches: The Complexity of Background Checks

13 Comments
Hands placing last piece of a Puzzle

In the Trenches: The Good and Bad Sides of CRM Integration

4 Comments
training manual

In the Trenches: Updating Our Training Materials

5 Comments
migration

In the Trenches: An Easy Email Migration

2 Comments
consultants

In the Trenches: Working With Consultants

2 Comments
juggling priorities

In the Trenches: Setting Priorities

2 Comments
airport meeting

In the Trenches: The Value of Face Time

4 Comments
phone mess

In the Trenches: The Virtual Phone System Scramble

13 Comments
Employment agreement

In the Trenches: Finding the Right Employee

10 Comments
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